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Terms & Conditions

Legal Identity

Cushendale Woollen Mills is the trading name of Cushendale Woollen Mills Ltd. Registered office: Mill Road, Graignamanagh, Co. Kilkenny, Ireland.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Cushendale Woollen Mills. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.
All material on this website, including (but not limited to) design, text, graphics, and all software compilations and underlying source code are the copyright of Cushendale Woollen Mills Ltd. ALL RIGHTS RESERVED. You may download, print out or store portions of this website for your own personal use or information or that of your firm or company. Any other use of material from this website, including reproduction for purposes other than those stated above, publication, modification, sale, distribution, posting or transmission in any way without the express prior written consent of Cushendale Woollen Mills Ltd. is strictly prohibited. If you breach any of the terms of this legal notice, your permission to use this website automatically terminates and you must immediately destroy any downloaded, printed or stored portions from this website.

Cushendale Woollen Mills Ltd. name and logo are trademarks and service marks of Cushendale Woollen Mills Ltd. All other trademarks, service marks and logos used on this website are the trademarks, service marks or logos of their respective owners.

Cushendale Woollen Mills Ltd. has made every effort to secure appropriate licenses and clearances for all third party intellectual property used on this website. You may notify Cushendale Woollen Mills Ltd. of alleged intellectual property rights infringement by contacting Cushendale Woollen Mills Ltd.


In order to make a purchase through the Cushendale Woollen Mills website or to use some of the services or features made available to you on our website you will default register as a ‘Guest’ user. As a Guest user your information is only stored in your specific order record. When you register, you will be required to provide information about yourself including, but not limited to, your name, address, telephone number and email address, which is true, accurate, current and complete in all respects. At Checkout you have the option to “Create an Account” which means your information is available to you when you next visit the website. If you choose to create an account, your email will be uses as the username. All information will be stored in your account. You will be able to update this information when you log into your account.

Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. Credit Card information is only taken at the point of checkout and is not stored anywhere.

Accuracy of content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. While the colour reproduction is a close representation, every product is individual and variations in actual goods may occur.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘Place Order’ on the Shopping Cart page of our ordering process. ‘Place Order’ will then process Credit Card details and send a notification of the order to both you the customer and Cushendale Woollen Mills.

Delivery charges

Delivery can be made to the countries in the European Union as well as the United States of America.

Delivery rates displayed on our website are in line with current market prices and are subject to change. Whenever referred to, work days exclude Saturday, Sunday and Republic of Ireland Bank Holidays. Any delivery timescales are indicative only.

We reserve the right to change our shipping charges.

Acknowledgement and acceptance of your order

Having placed an order you will be able to view your ‘invoice’ on screen and you will also receive an email confirmation of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us at quoting your order number. Alternatively, if you have set up and Account, go to My Account to access your order information. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in acceptance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.


Payments are carried out through Stripe, subject to the payment methods they accept. Payment will be debited and cleared from your account on confirmation of your order by you online. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of the your payment card refuses to pay or does not for any reason authorise payment to Cushendale Woollen Mills, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

Cancellation rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods (with the exception of personalised items). Personalised items can only be returned or exchanged if faulty. For further details of how to return goods please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to returns the goods to us. See Delivery & Returns for further details.

If you wish to cancel your order before despatch, please contact us at


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